Terms of Service
Shipping Policy
Last updated: June 2026
Processing Time
Orders are processed within 1–3 business days of payment confirmation. You will receive an email confirmation once your order has been dispatched.
Delivery Times
We ship to all states and territories across Australia. Estimated delivery times after dispatch:
- Standard shipping: 5–10 business days
- Express shipping: 2–5 business days (where available)
International shipping times may vary. Please note that delivery estimates are provided by carriers and are not guaranteed.
Tracking
Once your order is dispatched, you will receive a tracking number via email so you can monitor your delivery.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of your order.
Delays
Occasionally, deliveries may be delayed due to circumstances outside our control (e.g. weather events, carrier delays, customs for international orders). We appreciate your patience in these situations.
Lost or Undelivered Parcels
If your order has not arrived within the estimated timeframe, please contact us at jasonettatjandrea@gmail.com and we will investigate promptly.